Overview & Scope
Redtoolz provides business automation software for multi-channel growth, including Google Business Profile management, Meta (Facebook and Instagram) automation, and AI-powered operational workflows. This Refund & Cancellation Policy applies to all paid subscriptions, one-time access plans, and add-on services purchased through our platform.
Subscription Cancellation
You retain complete control over your subscription at all times. You can cancel your workspace subscription or disable automated renewal at any time directly through your account dashboard under Workspace Billing settings, or by contacting our support team at support@redtoolz.com.
Upon cancellation, your subscription will not renew at the next billing cycle. You will continue to have full access to all paid features and benefits associated with your active plan until the end of your current prepaid billing term. We do not impose any cancellation fees or penalties.
Refund Eligibility Window
We stand behind the reliability of our automation platform. We offer a 7-day money-back guarantee for first-time paid plan activations under the following circumstances:
- Technical Failure: If core platform features fail to function as advertised and our engineering team is unable to resolve the issue within 48 hours of reporting.
- Accidental Duplicate Charge: If you are inadvertently billed more than once for the same billing cycle due to a technical error or network timeout.
- Plan Incompatibility: If you determine within 7 calendar days of your initial purchase that Redtoolz does not support your required operational workflow.
Refund Processing & Timeline
All approved refunds will be credited back strictly to the original payment method used during checkout (e.g., your UPI Virtual Payment Address, bank account via Net Banking, or the original Credit/Debit card).
In accordance with standard banking and Reserve Bank of India (RBI) payment clearing timelines:
- Processing Time: Once approved by our billing team, refunds are initiated within 24 to 48 hours.
- Settlement Timeline: The refund will typically reflect in your bank account or card statement within 5 to 7 business days, depending on your issuing bank or UPI payment provider.
Non-Refundable Items & Exclusions
Refunds are not granted in the following scenarios:
- Requests made after the expiration of the 7-day initial satisfaction window.
- Consumed third-party AI generation tokens, high-volume review generation credits, or custom overage allocations that have already been executed.
- Accounts suspended or terminated due to violations of our Terms of Service, including abuse of third-party platform APIs, spamming, or fraudulent activity.
- Renewal charges where the subscription was not cancelled prior to the renewal date (unless an accidental billing defect occurred).
Payment Gateway Disclosures
Online payments for Redtoolz services within India are processed securely through our authorized payment gateway partner, Cashfree Payments India Private Limited ("Cashfree"). Cashfree complies with PCI-DSS Level 1 compliance standards and RBI payment processing norms. Redtoolz does not store or process your complete credit card numbers, debit card PINs, or UPI security credentials on its servers.
How to Request a Refund
To initiate a cancellation or refund request, please email our support team at support@redtoolz.com with the following details:
- Your registered account email address
- Workspace name or Organization ID
- Order ID / Cashfree Transaction Reference Number
- A brief description of the issue or reason for the refund request
Our support desk will review your inquiry within one business day and provide a written resolution. For additional escalation channels, please visit our Contact Us page.